Refund Policy

Bass Smasher’s Return Policy applies to your purchase of any materials or products from the Bass Smasher through the Website (collectively, the “Product”).  If you ordered an incorrect Product or need to return a Product for other reasons, you may return the Product to the Company for a refund within thirty (30) days of delivery of the Product to you, subject to the following terms and conditions:

You must first contact Bass Smasher by e-mail at [email protected] or by telephone at (866) 526 9734 to request a Returned Material Authorization (RMA) number. Write the RMA number on the shipping label of each box to be returned. Please be advised that any Product returned without an RMA number or returned beyond 30 days of delivery of the Product to you, will not be accepted and will be returned to you at your expense.

Products must be un-opened in their original packaging to be accepted for return.  If Bass Smasher elects to accept the return of an opened Product (which it may decline in its sole discretion), such opened Products are subject to a 20% restocking fee.

Bass Smasher does not reimburse shipping costs to return an item.
Return packages with insufficient postage will not be accepted.
Products must be returned and received by Bass Smasher in original condition. We will not accept Products damaged in return transit, so please be sure to package the Product well and consider insuring the package.
No returns/refunds/exchanges on discontinued items and clearance items.
If Products are originally purchased with a Gift Certificate Voucher, a Gift Certificate Voucher will be given as payment for return.
Bass Smasher’s refund policy only applies to Products, and does not apply to any memberships, registrations or subscriptions to Online Services.

To return an item, please call (866) 526 9734, and ship to HuMen Cross ­ Border E­Commerce Park warehouse, South Gate, Jianmin Road, Lane 1, No. 6. HuMen Town. Dongguan City, Guang Dong Province, P.R.China Postal Code: 523000.

SUBSCRIPTION CANCELLATION POLICY

Users may cancel their subscription for Online Services at any time upon the delivery of written notice to the following: (a) by e-mail to [email protected], or (b) by calling (866) 526 9734.

SUBSCRIPTION REFUND POLICY

Our subscription services and gift cards are sold "as is". Subscription renewals occur automatically on the schedule laid out during the subscription signup process. Renewals may be cancelled at any time. After a transaction (subscription or renewal) has occurred, no refunds (including partial or prorated) will be issued. The customer assumes the responsibility to cancel their subscription, or stop payment on the supplied payment method (in the case of gift subscriptions), before scheduled renewal dates.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:HuMen Cross ­ Border E­Commerce Park warehouse, South Gate, Jianmin Road, Lane 1, No. 6. HuMen Town. Dongguan City, Guang Dong Province, P.R.China Postal Code: 523000.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.